At Latola Financial Services Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in line with our services in business registration, tax compliance, tender support, and business consultancy.
1. Information We Collect
We collect personal and business-related information when you:
- Fill out forms on our website (e.g. consultation, quote, or inquiry)
- Purchase our services
- Contact us via email, phone, or messaging apps
- Engage with us during service delivery or advisory sessions
This information may include:
- Full name and company name
- Contact information (email, phone number, address)
- National Registration Card (NRC) or company registration documents
- Taxpayer Identification Number (TPIN)
- Bank details (only if required for processing services)
2. How We Use Your Information
We use the data we collect to:
- Provide and manage our services
- Process your requests and applications
- Communicate updates, invoices, and support information
- Maintain regulatory compliance (e.g. ZRA, PACRA, NHIMA, NAPSA, ZPPA)
- Improve our website and services
We do not sell or share your personal information with third parties for marketing purposes.
3. Data Security
We implement strict technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. All sensitive information is handled with confidentiality and stored securely.
4. Sharing Your Information
We may only share your data:
- With government or regulatory bodies (e.g. PACRA, ZRA, NHIMA) when required to complete a service on your behalf
- With third-party service providers under confidentiality agreements to support our business (e.g. software systems, professional consultants)
- When legally required to do so under Zambian law
5. Cookies and Website Tracking
Our website may use cookies to improve your browsing experience and analyze traffic. You may adjust your browser settings to decline cookies if you prefer.
6. Your Rights
You have the right to:
- Request access to your personal data
- Correct or update your information
- Withdraw consent to data use
- Request deletion of your personal data (where applicable)
To exercise any of these rights, please contact us at: info@latolafinance.com
7. Changes to This Policy
We may update this Privacy Policy from time to time. All updates will be posted on this page with the revised effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
📧 info@latolafinance.com
📞 +260764155780
Terms and Conditions
Effective Date: 01/01/2025
Welcome to Latola Financial Services Limited. These Terms and Conditions (“Terms”) govern your use of our services. By engaging with us, you agree to comply with and be bound by these Terms. Please read them carefully.
1. Definitions
- “Latola,” “we,” “us,” or “our” refers to Latola Financial Services Limited.
- “Client” or “you” refers to the individual or entity engaging our services.
- “Services” refers to the consultancy and business support services provided by Latola.
2. Scope of Services
Latola provides business consultancy services which may include but are not limited to:
- Company registration and setup
- Tax registration and compliance (e.g., ZRA, TPIN)
- NAPSA, NHIMA, and Workers Compensation onboarding
- Bookkeeping and accounting setup
- Regulatory affiliation support (e.g., ZPPA, NCC, RDA, CEEC, ZBS, etc.)
- Business advisory and development planning
- Other
All services will be rendered as outlined in the agreed-upon package or engagement letter.
3. Client Responsibilities
- You agree to provide complete, accurate, and timely information necessary for the delivery of services.
- You are responsible for any government or third-party fees (e.g., PACRA, ZRA) unless otherwise stated.
- You must inform us promptly of any changes that may affect the services being delivered.
4. Payments and Fees
- All fees must be paid as agreed upon before the commencement of service.
- Custom or advanced services may require a non-refundable deposit.
- Late payments may attract interest or suspension of service delivery.
- All fees are exclusive of statutory taxes, unless specified otherwise.
5. Refund Policy
- Refunds are issued only if we are unable to deliver a service due to internal fault or failure to perform as agreed.
- No refunds are provided for client-initiated cancellations after work has commenced.
- Services involving third-party submissions (PACRA, ZRA, etc.) are non-refundable once filed.
6. Confidentiality
- We are committed to maintaining the confidentiality of your data and business information.
- Your personal and business information will not be shared with third parties without your consent, except as required by law.
7. Limitation of Liability
- Latola will not be liable for indirect, incidental, or consequential damages arising out of your use of our services.
- Our liability is limited to the amount paid for the specific service rendered.
8. Service Delivery Timeline
- All timelines given are estimates based on normal processing periods.
- We are not responsible for delays caused by third-party institutions (e.g., PACRA, ZRA, NAPSA, etc.).
9. Termination
- Either party may terminate the service with written notice.
- Upon termination, the client is responsible for all outstanding payments for services rendered up to that point.
10. Intellectual Property
- All documentation, templates, and materials provided remain the intellectual property of Latola unless agreed otherwise in writing.
- Clients may use materials for their internal use only.
11. Amendments
Latola reserves the right to revise these Terms at any time. Any changes will be communicated on our website or directly to clients.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Zambia.
we are pleased to do business with your!
Trust is earn and so is money, this is the connection we hardly see…
Edwin Sakala Jr CEO
